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Frequently Asked Questions
When do you ship out my order?
We ship out our products within 1 business day.
How long does shipping take?
In the lower 48 states, most orders arrive within 3–5 days. For Alaska, Hawaii, and international shipping, please request a quote using the Shipping Quote Form.
What do I need to assemble your products?
No extra tools are needed. All necessary tools for assembly come with the product.
How long does assembly normally take?
For individual products, assembly normally takes about 30 minutes.
How long do your products usually last?
Because of our weather-resistant materials, Freshpark products can last around 10 years.
Are Freshpark products for kids or adults?
Our products are designed to build skills for riders of all levels. They are user-friendly for a wide range of ages and experience levels, and many setups can be expanded over time.
Can I pick up from your location?
Yes. You can place an order online for pickup, or contact us by phone or email if you would like to check products in person first.
Where do you ship?
We ship throughout the lower 48 states. For Alaska, Hawaii, and worldwide shipping, contact us or submit the Shipping Quote Form for a quote.
Returns and exchanges
Please see our Return Policy for full details.